Shipping & Returns

INTERNATIONAL SHIPPING OPTIONS

INTERNATIONAL SHIPPING RATES:

Shipping charges for international orders are calculated based on the weight of the order and your country. We charge you the actual UPS and USPS cost and do not markup these rates or charge any additional handling fees.

ORDER PROCESSING TIME:

Orders placed on a weekend or holiday will be processed and shipped the following business day.

On rare occasions, some items might be out of stock and can take up to 7 business days to ship.

PicklElite's business days are Monday - Friday. Please be aware that UPS does not ship on Saturdays and Sundays.

MILITARY ADDRESSES:

For APO/FPO military addresses, your orders will be shipped by the United States Postal Services. Due to additional military handling times, we cannot estimate shipping times to APO/FPO addresses. Instructions for entering and APO/FPO shipping address are located in the help section as you proceed to checkout.

EMAIL VERIFICATION:

You will receive email verification of your order. You will also receive an email containing your tracking number, once your order has shipped. Please check your junk mail folder and make sure that emails from PicklElite are not being blocked.

SHIPPING METHODS AND COSTS:

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

Generally, if you are shipping within the United States, you will have the option of upgrading your shipping method for faster delivery (Second Day or Next Day Air Service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 2:00 p.m. EST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding observed holidays within the United States.

To request a change to the shipping method of your order, your request must be submitted by 12:00 p.m. (noon) EST via phone or email.

SHIPPING OUTSIDE THE US: 

All shipping to destinations outside of the U.S. will be shipped via USPS. Each country has different regulations regarding the import of specific nutritional supplements. Not all supplements are allowed in every country. Although we do our best to keep up with these regulations, it is impossible for us to know all of the specifics for each country. It is therefore the responsibility of the customer to know whether the products being ordered are allowed in their country and any specific taxes or duties that their country might charge. The customer is responsible for all customs, taxes and duty that might be imposed by their country as well as any confiscation by their government or local postal service. We quote the actual shipping time it takes the package to get from the US to you. Please allow extra time for countries whose customs department inspects packages as this can slow your order. We will provide a USPS customs tracking number that can be used to verify that your shipment has left the United States. We take responsibility up to the point that your package leaves the United States. Once your package has been confirmed by the USPS to have left the United States it becomes the responsibility of the buyer. On customs forms we can only mark the order as "Merchandise" and cannot use "Gift" and we must put the actual order value.

LOST OR DELAYED PACKAGES:

If you do not receive your package within a reasonable shipping time, please email us at support@picklelite.com. We will charge you a fee of $8 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. This is the charge that UPS charges us for any errors in the shipping address. We generate our shipping labels from the information you provide us. If you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $8 per package to have the package re-processed in addition to the charge for shipping the package again. We are not responsible for any lost packages which are incorrectly addressed due to customer error. If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply.

RETURNS:

Return requests are handled on a case by case basis. This is to ensure we treat every customer individually and give you the best customer experience possible. In the event you are not happy with a product at any point in time, please contact our Customer Care Center. Depending on your unique situation we may offer a refund, replacement, or a return.

Refunds will be issued in the original payment method or in the form of store credit.

Replacements will be for items of equal or lesser value. In the event the item is of lesser value a refund will be provided for the difference.

In the event a return is required due to an error by PicklElite, a return slip may be provided.

In any other event where a return is required, we will issue a return authorization number (RMA#) prior to you packing and shipping your item. In this case, the customer assumes all shipping costs for returned items. These costs are non-refundable. When sending your package, your RMA# must be written clearly on the top of the box. Please include your name and order # on a sheet of paper inside, in the event the outside of the box becomes damaged or illegible. Full credit for your returned items will be issued within (10) ten business days of receipt of package. Please pack your items carefully and be sure to include all required information. Any items that are lost cannot be refunded.

CANCELLATIONS:

If you wish to cancel an order, please contact our Customer Care Center. We will make every attempt to stop your order. If we are not able to stop your order or it has already been delivered we will consider it a return and all policies listed will apply. Please review our "Returns" policy listed above for more information.

DAMAGED ITEMS:

If any merchandise you received is damaged, please contact our Customer Care Center as soon as possible. One of our specialists will help you file a claim; depending on the result of the claim we will send you a replacement, provide a credit, or submit a refund of equal value to the damaged merchandise in the order. Please allow up to 10 business days for credits and/or refunds to reflect in your account.

MERCHANDISE ERRORS:

We use every resource to make sure your order is accurate. If you are sent an extra item or you didn’t receive an item, please contact our Customer Care Center. One of our specialists will work with you to find a solution. Please allow up to 10 business days for credits and/or refunds to reflect in your account if applicable.